Working with us · what it involves

Working with us

What we expect from you, what we commit to in return, and what belongs to you. The same rules for what we design, what we build and what we get found.

We choose our projects, and sometimes we say no.

If we do not believe a project can work, we say so and we do not take it. It costs us clients, and it is the only reason our teams work on things they actually want to get right. A refusal costs you a thirty-minute call. A badly taken mandate costs you a year.

This page is not a contract. The contract comes later, and it will say nothing that contradicts what is written here. It exists so that both sides know, before the first call, what they are committing to. Our terms and conditions come with every proposal, and are sent on request.

Your side

What we expect from you

—Be reachableAn answer within two days when a decision comes up. This is not about comfort: a project waiting three weeks for an answer costs more than a hard project.
—Tell us what happenedWhat was said on the phone, in meetings, at the client’s. It is often the only honest measure of what our work produced. No tool replaces it.
—Go the distanceConsistency produces results, not bursts of effort. Work stopped halfway is not half paid for half a result: it is paid for nothing.

Our side

What we commit to in return

—A dated report, without you having to askWe do not need chasing to report back. It is dated, it is regular, and it arrives even when the month went badly.
—Your accounts in your name from day oneAccounts, data, history. We hold a working access, the way your accountant has access to your books, and it is revoked in one click, by you.
—Telling you to stop when it is not workingEven if the mandate still runs, even if it costs us. An agency that cannot say this will never tell you anything that does not suit it.

Ownership

Everything is yours, once it is paid for

—The working files, not just the exportsWhat we design for you belongs to you, sources included. A deliverable you cannot reopen without us is not a deliverable, it is a leash.
—Your visual identity, with no other conditionBrand, variants, templates: full ownership once paid for, and it does not depend on any running mandate. You do not lose your logo by changing studio.
—The day you bring it in-house, we helpWe train the person you hire, hand over a one-page document saying where everything is, and answer their questions for thirty days. It is included, not invoiced.

One day you will not need us any more, and that is fine.

Either you grow enough to bring this work in-house, or you reach a scale that needs a different structure. Both are successes, and both are planned for here. We hold nobody by their accounts: it is the only way to earn a renewal rather than extract one.

And our figures come with what is missing from them. Swiss law and browsers have cut down what can be tracked; nobody says it, and everyone keeps quoting exact numbers. We will tell you what we measure, what we do not, and how much is missing. Less flattering in month one, and the only basis for deciding anything in month six.